Job Title: SME – Operations Assurance
Req ID: 14886
Location: Lagos, Nigeria
Employer: Ericsson
Overall purpose: Manager, Operations Assurance is mainly responsible for securing that operations activities are performing according to the SLA requirements (as reflected on the WLA) and to provide a escalation point for all KPI / operations delivery performance deviations towards the customer
Responsibilities:
• Ensure the overall management and operations of the customers network within defined service delivery specifications
• Actively manage the network operations organisations in gaining high efficiencies and high quality
• To be the main driver and operational interface towards the customer for all ops assurance related activities
• Ultimately responsible for the overall business performance of the contracted operational services
• Lead the Operations Assurance organization through change and continuous development
• Identify and communicate new business opportunities to the Ericsson Customer Unit (KAM)
• Manage and maintain relevant WLA's, Network Incident Resolution Management
• Serve as Primary Escalation Point for Network Incidents
• Manage customer relationships and drive corporate governance in the demand organization.
• Escalate contractual deviations on KPIS to MSIP governance and manage operational risks
Knowledge and Experience required:
• The right candidate will have Nigerian experience and be able to negotiate with both Nigerian and Indian authorities.
Education:
• Bachelors/Masters Degree in Telecommunications.
Experience:
6-10 years of experience preferably familiar with Ericsson processes/procedures and good internal contact network. Ability to work on senior management level.
Skills and Competencies
Skill Requirements:
Technical:
• A profound overview of different technical areas in telecom, datacom and can quickly acquire new knowledge and digest new information.
• Knowledge of Ericsson's organisation, products and services.
Business:
• Understands and analyses complex issues or problems, both current and potential, in order to identify the most appropriate solutions.
• Uses strategic vision to define priorities and plan time, budget and resources realistically to achieve business objectives.
• Strong willed and excellent negotiation skills
• Adherence to Code of Ethics and our Core values
Human:
• Excellent interpersonal and presentation skills
• Driven and self-starter, ability to push supporting functions to be able to deliver as to Ericsson commitment levels
• Diplomacy and task-oriented, getting the right balance
Additional Information:
• Based in Nigeria, travel in-country
*LI-MA1
Operation Assurance Support and MSIP related activities.
Will be Reporting to Head of Ops Assurance.
Active and Passice Maintainance Skill and SLA fullfilment response
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