Job Title: Director Support APJ for Hybris (M/F)
Employer: SAP Nigeria
LOCATION: All Locations, Global
WORK AREA: Customer Service and Support
EXPECTED TRAVEL: 0% – 70%
CAREER STATUS: Professional
EMPLOYMENT TYPE: Regular Full Time
REFERENCE CODE: 1G-58538750-EN-14-002
PURPOSE AND OBJECTIVES:
• Hybris helps businesses on every continent sell more goods, services and digital content through every touch point, channel and device.
• Join a team that promotes an empowered culture, allowing all employees the ability to contribute and to make a difference.
• We value people that do what it takes to deliver superior results to our customers.
• We embrace innovative technology and new ideas.
• At hybris you will find a challenging work environment with smart, dynamic colleagues and abundant opportunities to demonstrate your abilities and learn new skills.
EXPECTATIONS AND TASKS:
• Flawless delivery of high-quality technical support for the hybris product in the entire APJ region
• KPIs-based management and development of distributed, international teams
• Strong collaboration with regional Customer Management
• Strong collaboration with other support leaders
• High-level de-escalation
• Talent acquisition & development
• Regional strategy & service optimization
• Budgeting
• Interfacing between SAP and hybris Support organizations
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:
• Excellent spoken and written English
• Chinese native speaker
• Strong focus on customer success
• Excellent leadership and team-work skills
WORK EXPERIENCE:
• Background in Software Engineering
• 7+ years in a technical support, consulting or development role
• 5+ years in a support leadership role
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