Job Title: Priority Banking Relationship Manager, Lagos
Job ID: 422115
Location: Lagos, Nigeria
Job Function: Consumer Banking
Full/Part Time: Full time
Employer: Standard Chartered Bank Plc (SCB)
Job Description:
• To acquire, deepen and grow Priority Banking customer relationships through effective relationship management.
• Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.
Key Roles & Responsibilities:
• Achieve branch overall profitability target
• Actively grow the Priority & International Banking segment through New to Bank customer acquisition
• Implement and execute regular sales activities to generate business for the segment
• Increase customer satisfaction and service quality as per established standards
• Lead generation through organised sales presentations to groups and organisations
• Solicit referrals from other parts of the group as well as business referrals to other business units
• Maintain excellent customer experience and grow customer loyalty
• Portfolio growth
• Grow product holdings per customer
• Grow the number of customers signed on to alternate channels
• Resolve customer complaints within the expected time frame
• NIL fraud
• Dormant account reactivation
• Improve the branch and segment NPS scores
• Consistently adhere to local and international regulatory standards
Qualifications & Skills:
• Minimum of a 2nd Class degree in a relevant course.
• 3-5 years sales experience in a similar role
• Strong sales and relationship management skills
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
• Customer Relationship Management (Expert)
• Market / Competitor Knowledge (Advanced)
• Product knowledge (Advanced)
• Needs profiling & analysis (Advanced)
• Negotiation & Objection Handling (Advanced)
• Needs Based / Consultative Sales Skills (Advanced)
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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