Job Title: Head of Retail
Location: Owerri, Nigeria
Department: Operations
Employer: FINCA Nigeria (FINCA International)
FINCA is recruiting for a motivated and hands-on Head of Retail who thrives in dynamic environments to be part of the pioneer team for FINCA's regulated microfinance bank start-up in Owerri, Nigeria. The Head of Retail is a senior member of the Management team and reports to the Chief Operating Office; he/she is responsible for the establishment and successful functioning of the retail business in the FINCA Nigeria.
Essential Duties:
• Customer Service Management: organization of the Customer Service in the banking halls, providing good emotional experience of the customer in the branch)
• Savings Product and Sales Management: Product management within savings and related products, management of the sales activities, training and development of sales and other personnel in the branches.
• New Business Development: Organization of cooperation with the institutional partners (payroll projects, co-branded products, savings mobilization, etc.)
• Strategic planning and reporting.
The HoR is ultimately responsible for achieving Key Performance Indicators as follows:
• Customer's Satisfaction
• Quality of the Customer Service
• Volume of the Savings Portfolio
Qualifications and Experience:
• HND/University Degree preferably in Commerce, Accounting, Business Administration or related discipline. MBA is an added advantage
• Advanced people management and motivation skills
• Advanced knowledge of sales management and customer service
• Excellent communication skills.
• At least 8 years of experience in banking sector (retail, corporate, microfinance business), of which at least 5 years should be a managerial in retail banking
• Proven report writing and presentation skills
• Good knowledge of MS Excel, Word, Power Point. Knowledge of core banking system is an advantage
• Knowledge of Igbo and/or Pidgin English is an advantage
Candidate Profile:
• Project Management, interpersonal skills, quality management
• Willingness to relocate to Owerri, Nigeria and to travel within the country (up to 50% of time)
• Enterprising and self-driven personality with the ability to adapt and acquire new skills
• Highly attentive to detail with excellent organizational and documentation skills
• Results-oriented, with the ability to drive projects from inception to execution stages
• Strong fit to FINCA's desired corporate culture and values, and is committed to furthering FINCA's mission and vision. In particular, must demonstrate a commitment to transparency and integrity
• Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work
For consideration of your application, CVs must be in Word or PDF format and a maximum of 5 pages.
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