Job Title: Banking Operations Manager
Location: Owerri, Nigeria
Department: Operations
Employer: FINCA Nigeria (FINCA International)
FINCA is recruiting for motivated and hands-on Banking Operations Manager (BOM) who thrives in a dynamic environment to be part of the pioneer team for FINCA's regulated microfinance bank start-up in Owerri Imo State, Nigeria. The Banking Operations Manager reports to the Head of Banking Services and he/she is responsible for supporting the Business /front-end function by providing oversight for general back-office banking operations for the institution. As a core member of the start-up team, the Banking Operations Manager will be responsible for establishing the Banking Services function, procedures, and controls to deliver FINCA's financial services in a way that is risk-reducing, efficient & scalable, customer-service oriented, and in line with FINCA's methodologies, delivery channels strategies, and overall business goals.
Key Tasks:
• Introduce and implement effective systems, policies, structures and resources to support the growth of the institution and ensure adherence to the same;
• Serve as the Operations Lead for FINCA's core banking system implementation, aligning system configuration with operational processes and policies
• Develop and manage a team of well-trained, focused and motivated Banking Services staff;
• Manage centralized loan processing and account opening functions to ensure efficiency, quality and control over loan creation and completeness of Know Your Customer (KYC) / Anti-Money Laundering (AML) activities;
• Define and implement new policies and procedures for Banking Services in support of product development / refinement or upon introduction of new technologies and delivery channels;
• Analyze operational risks, procedures, work flow and controls on an ongoing basis for continual improvement of operational systems;
• Safeguard customer data and protect against fraud through management of authorization levels and access rights;
• Develop and maintain sufficient business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed
Qualifications:
• First Degree or HND in Banking, Business Administration, Accounting, Finance or other relevant field
• At least 5 years in banking/finance/microfinance, with at least four years in back office or operational roles; experience of two years or more in a senior management role at the regional or head office level strongly preferred
• Proficient in MS-Office Suite (especially Excel); experienced with Core Banking Systems (FLEXCUBE Retail, ideally) and good understanding of Information System issues and the role of IS in banking operations;
• Project management qualifications (e.g. PMP) are an advantage
• Knowledge of process analysis and mapping is an advantage;
• Fluency in English is required; Fluency with Igbo or other local language is desired
Candidate Profile:
• Commitment to establishing a successful department and function
• Willingness to relocate to or within Nigeria and to travel within the country (up to 30% of time)
• Strong fit to FINCA's desired corporate culture & committed to furthering FINCA's mission and vision;
• Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work;
• Ability to manage multiple priorities, create effective systems and meet tangible business goals from an unstructured, dynamic and empowering environment;
• Proven integrity;
• Strong interpersonal skills and written and oral communication skills;
• Highly attentive to detail with excellent organizational and documentation skills
• Results-oriented, with the ability to drive projects from inception to execution stages
• Demonstrated leadership, networking and collaboration/negotiation skills;
• Ability to build and maintain excellent working relationships within a diverse organizational structure Proven integrity; Strong interpersonal skills and written and oral communication skills;
• Highly attentive to detail with excellent organizational and documentation skills
• Results-oriented, with the ability to drive projects from inception to execution stages
• Demonstrated leadership, networking and collaboration/negotiation skills;
• Ability to build and maintain excellent working relationships within a diverse organizational structure
For consideration of your application, CVs must be in Word or PDF format and maximum 3 pages.
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