Job Title: SLA Management Specialist
Reference: OP05
Location: Nigeria
Employer: Huawei Technologies Co., Ltd. (HUAWEI Nigeria)
Requirements:
• A graduate with 4-5 years of experience preferably in Telecom industry
• Educational Qualifications: First degreeirom a recognized University, IT Certifications (JAVA, CISCO etc)
• Negotiating Service Level Requirement and Service Level Agreements with
• Customers and ensuring Service Level Targets! Service Level Objectives within the SLA is met.
• Ensuring that all templates for the Service Level Management process are up to date.
• Ensuring all backend agreements for SLA's are established, including Operational
• Level Agreements, Underpinning Contracts and also agreements for the IT Service Management processes.
• Measuring and Service Level Reporting for IT Services, Creating Service Level
• Reports for IT Services.
• Establishing and setting requirements for tools to underpin the process, such as SLA and Service Catalogue I Service Portfolio tools
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