Job Title: Customer Service Officer
Location: Lagos, Nigeria
Employer: Dangot Nigeria Plc
Responsibilities:
• Attracts customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed potential
• Managing customer functions of the organization.
Qualifications and Requirements:
• Minimum of OND in a relevant field
• 0-3 years experience
• Excellent communication and interpersonal skill.
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