Job Title: CDD Operations Officer
Job ID: 425873
Location: Lagos, Nigeria
Job Function: Commercial Banking Clients
Full/Part Time: Full time
Employer: Standard Chartered Bank Plc (SCB)
Job Description:
• To ensure Periodic review is carried out on SME Customers who are due for review.
• To ensure review of all alerts on Detica DRR
• Ensure adequate CDD and AML measures are deployed in line with the Group and Regulatory requirements
• To ensure workflow is reviewed periodically to improve efficiency and control.
Key Roles & Responsibilities:
PERIODIC REVIEW:
• To ensure that periodic review is carried out on customers who are due for review
• To ensure status of pending review is communicated to stakeholders
• To ensure completed accounts are sent to the hub to amend review date
• To ensure letters are sent to customers who are overdue for review
• To ensure hard and soft holds are placed on overdue accounts
DETICA DRR:
• To ensure review is performed on alerts on Detica DRR
• To ensure status of pending alerts is communicated to stakeholders
• To ensure letters are sent to customers with overdue alerts
• To ensure hard and soft holds are placed on overdue accounts
6. REPORTS:
REPORTS:
• Status of pending reviews
• Status of pending alerts on Detica DRR
7. KYC/ML RESPONSIBILITIES
"Ensure I remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to:' identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers'.
8. OPERATIONAL CONTROLS
Ensure all control gaps existing in key responsibilities stated above are closed and all existing control measures are adhered to.
9. MEASUREMENT AND METRICS
Agree baseline metrics with manager for performance measurement. Productivity metrics should also be captured weekly and monthly as necessary.
10. KEY RELATIONSHIPS
Branches, Relationship Managers and other SCB departments.
11. CONTRIBUTES TO
• Operational Excellence achievement
• Deeper Engagement with partners
• Improvement in matrices reported
12. JUDGEMENT/COMPLEXITY
• Ability to manage dependencies on colleagues and get the desired outcome
• Achievement of satisfactory audit
13. KNOW HOW AND EXPERIENCE
• University Degree and experience in relevant field.
• A broad and in-depth knowledge of banking practices with relevant working experience CDD.
• A good working knowledge of risk management.
• Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
• Good inter-personal and management skills.
• Ability to manage the operation of computer systems – eBBS.
• Microsoft skills – Spreadsheets and word processing.
• Good organization skills
14. CUSTOMER CHARTER
• Attend to and resolve 100% of daily queries
• To ensure stakeholders are aware of accounts due for hard holds.
Qualifications & Skills:
• B.Sc from any recognised University
• A good knowledge of the bank's products, services and policies.
• Good service skills/etiquette/personal presentation
• Good knowledge of bank cash related policies
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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