Job Title: Customer Service/Examinations Assistant
Location: Abuja, Nigeria
Employer: British Council
The British Council is currently looking for a suitably qualified and experienced individual to join us in Abuja as Customer Service/Examinations Assistant.
Purpose of job:
• To support the achievement of country plan objectives in Nigeria by delivering customer services and examinations administration support.
• Context and environment:
• Customers and enquirers engage with the British Council Nigeria for a number of purposes with the majority being for examinations.
• The post holder will be part of a team in Abuja who deliver customer service and administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. This role will assist the delivery of exams in Abuja in addition to being a key member of the customer services team.
Main Duties and Responsibilities
• Customer services: To provide services that support British Council examination candidates. These include manning the front desk during operational hours, attending to visitors are immediately and appropriately and anwering phone enquiries within 45 seconds of first ring.
• Examinations Administration: Providing administrative support in the delivery of examinations. This involves supporting colleagues in pre and post-test/examination administration duties.
• Information Knowledge Management: Manage information created and received in compliance with the Council's information management standards, policies, the UK Data Protection Principles and local legislation.
• Other Duties: To assist with market testing of venues and other suppliers as well as data collection for marketing purposes.
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