Job Title: Engagement Manager OSS – RSSA EP OBS
Req ID: 23116
Location: Lagos, Nigeria
Employer: Ericsson
Job Summary: Accountable for customer centric offerings in the OSS area, including re-use, based on the complete Ericsson portfolio & 3PP. Responsible for creating & taking forward offerings to existing or new markets & customers with potential for substantial growth through innovative business & go-to-market models, cross all engagement models. Responsible for sales of offerings within respective practice. Responsible for Lead Management to establish a long term business growth. Partner with the KAM/AM in driving customer engagements by providing thought leadership & support in identifying & capturing opportunities. Responsible for creating a highly capable & experienced organization, able to work with C-level with customers, long-term engagements & to prove Ericsson credibility in the field with successful business cases.
Responsibilities & Tasks:
• Deliver customer value & thought leadership on OSS
• Lead virtual/functional team to support KAM to grow within & beyond current business
• Conduct in-depth business focused OSS discussions with the customer & analyze customer business environments, requirements, plans & issues
• Generate & manage OSS leads to increase the 36 month sales funnel
• Perform value argumentation through generating customer business cases
• Identify & proactively drive new OSS business opportunities
• Perform value argumentation through generating customer business cases
• Identify & proactively drive new business opportunities
• Build, manage & expand the regional offering portfolio in a specific area of competence &/or business
• Drive knowledge transfer among relevant communities within Ericsson
• Support in developing & delivering customer presentations including solutions, value argumentations & business cases
Position Qualifications:
Core Competences:
• Problem Solving & Strategic Thinking
• Customer Insight
• Consultative Selling Skills
• Negotiation & argumentation Skills
Preferred Skills:
• Commercial Understanding
• Market Insight
• Presentation & Communication Skills
• Teamwork & Collaboration
Minimum Qualifications & Experience Requirements:
• 5-10 years experience of relationship sales & from ICT industry
• Relevant business/engineering degree or MBA
• Minimum 5 years in leadership positions
Additional Requirments, Physical Demands, Region/Local Specifications:
• Strong personal track record of sales and delivery within the OSS area
• Deep experience in selling OSS Systems Integration with understanding of impact on scope, commercial and contractual matters.
• Proven track record in engaging with C-level at customers to sell and deliver in the OSS area.
• Strong in consultative selling, fluent across engagement models – SI, Managed Services, Product engagement.
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