Job Title: Mobile and Internet Banking Support Officer
Job ID: 12604
Location:Lagos, Nigeria
Division: Group IT
Position Category: Group IT Architecture
Employment Type: Full Time – Permanent
Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)
Position Description:
It is a service enabling application support office with an overall responsibility of:
• Managing Mobile Money and Internet Banking Platforms for optimum performance
• Provide 2nd level support for bank branches on Internet and Mobile Banking applications
• Proactive designing of solutions to enhance the delivery of services on the two channels
• Generation of useful reports from the platform for reporting and troubleshooting.
• Troubleshooting reported issues from application, operating system and network perspective and providing evidence of what the issue might be.
• Working smoothly with other unit members to resolve issues.
• Ensuring that budgets are adhered to and SLAs and OLAs are met;
• Keeping abreast of technologies around channels and contribute to channel strategy for existing services around Mobile and internet Banking.
• Liaising extensively with external or internal clients on usage and configurations of functionalities,
• Training of consumer facing support staff on skills needed to solve most issues on the platform from 1st level
• Identifying options for potential solutions and assessing them for both technical and business suitability;
• Drawing up specific proposals and engagement of vendors for modifications or replacement of systems / modules.
• Working closely with developers (internal and external vendor) and a variety of end users to ensure technical compatibility and user satisfaction;
Required Skills and Qualifications:
• Experience 2-4 yrs
• Web Development Tools: Any of PHP, ASP.Net, JSP/Servlets
• Programing Skills: Experience in any of C#, J2EE, J2ME, SOAP, XML Manipulations
• Database Knowledge: MS-SQL Server 2000, MySQL, or Oracle with excellent skill in Query Development
• O/S: Windows, a very good knowledge of Unix/Linux is essential.
• App Development: Skills in SOA Architecture, Network Troubleshooting, and Software Testing will be an added advantage.
• Others: Traceable experience in Project Management is required.
• Relevant Certifications: ITIL, CCNA, MCSA
• Soft Skills: Good communication Skills, good email and phone ethics
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