Job Title: Information Technology Technician
Job ID: OBJH0005
Job Location: Okija, Nigeria
Employer: Nestoil Plc (Nestoil Group)
Job Description:
• Document internal procedures
• Provide helpdesk support and resolve problems to the end user's satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Assist with onboarding of new users
• Assign users and computers to proper groups in Active Directory
Requirement:
Paper Qualification:
• BSc. Computer Science or related discipline with extensive experience in a similar role.
• IT Professional Accreditation by Cisco (CCNA), Microsoft (MCP) etc.
Experience:
• Significant demonstrable experience in Ethernet internetworking and Network Operating Systems and server hardware experience, in particular Cisco, Microsoft Windows and UNIX.
• Experience in helpdesk or technical support environment.
Must Have (apart from the above):
• Excellent interpersonal and oral/written communication skills
• Demonstrable problem solving skills.
• Excellent organizational skills, including the ability to work effectively under pressure and deal with multiple priorities.
• Basic networking knowledge and troubleshooting skills
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