Job Title: Frontline Supervisor
Location: Lagos Mainland (Surulere), Nigeria
Employer: Chefyvys Fast Foods Nig. Limited
Job Description:
• Coordinate frontline activities to deliver good customer service.
• Ensure highly clean environment of the frontline and dining area.
Key Function:
• Responsible to order of re-order for product from the production department.
• Ensure accurate daily sales analysis.
• Handle and resolve customer's complaint amicably.
• Ensure cashiers welcome customers with a smile.
• Ensure cashiers thanked customers for patronizing the business.
• Ensure high hygiene and clean/tidy environment of the frontline and dinning space.
• Handle all customers' order, enquiries and report accordingly.
• Coordinate cashiers and waiters activities to deliver good performance service.
• Ensure cahiers comply with the dress code of the organization.
• Ensure cahiers maintain proper food portioning.
• Prepare weekly roster work duty for the cashiers and waiters.
• Weekly activities report to the outlet manager.
• Other duties as assigned.
Context:
• Operating Environment: within the organization.
• Framework and boundaries: Employee handbook and manual.
Relationships
• Superior: Chairman, MD and GM
• Subordinate: Cahiers, waiters and officers
Qualification:
• A good first degree in any social science course
• One Working experience in customer service capacity.
Required Skills:
• Problem solving skill
• Communication skill
• Interpersonal skill
• Good leadership skill
NB: All Candidate must reside in Surulere and environs such as Lawanson, Yaba, Ojuwelegba, Costain, Aguda, Itire, Orile, Kilo, Jibowu and Masha.
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