Job Title: Branch Operations Officer
Job ID: 427853
Location: Lagos, Nigeria
Job Function: Retail Clients
Full/Part Time: Full time
Employer: Standard Chartered Bank Plc (SCB)
Job Description: Role entails account opening and maintainance activities which include account operations to achieve the optimal account management service delivery within the Cluster .
Key Roles & Responsibilities:
CUSTOMER SERVICE:
• OPEN ALL ACCOUBTS SUBMITTED WITH COMPLETE CDD SAME DAY AND SCAN SAME TO HUB AFTER DUE AUTHORISATION
• PREPARE WEEKLY REPORTS ON SERVICE ISSUES & IN CLUSTER ACCOUNTS OPENED
• TRACK DEFERRAL LOG AND ESCALATE FOR ALL ACCOUNTS FALLING DUE
• MAINTAIN ADEQUATE TRACKING FOR DSR ACCOUNTS
• MAINTAING REGISTER FOR ACCOUNTS OPENED, STATIC DATA REQUESTS, CHEQUE BOOK AND CARD REQUESTS
KYC:
• Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the principles in relation to:
"Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers".
Qualifications & Skills:
• A THOROUGH KNOWLEDGE OF THE BANK'S PRODUCTS, SERVICES AND POLICIES.
• EXCELLENT FINANCIAL MARKET KNOWLEDGE.
• STRONG CUSTOMER SERVICE ORIENTATION
• STRONG INTERPERSONAL AND COMMUNICATIONS SKILLS
• SALESMANSHIP, ENERGY AND DRIVE
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