Job Title: Customer Service Representative
Location: Lagos, Nigeria
Employer: Tranzit Location Services Limited
Job Description:
• Tranzit is a free web/mobile enabled transportation and delivery service that enables you to locate interesting, or required places and events based on your location.
• Tranzit puts people a few taps away from a licensed, vetted transportation and delivery pickup service. For drivers, Tranzit provides access to more passengers so they can make more money.
Responsibilities:
• In this role you will work be working within a team of customer service reps. specifically assisting with bookings and enquiries in relation to the services of Tranzit.
• You are the first point of contact for customers (users) who would like to know the progress of their bookings, log complaints, request receipts, and make bookings or enquiries.
• You are going to assist customers with a wide range of queries and identifying the best course of action for dealing with a customer's call.
• Also provide excellent, personalised service to customers through excellent communication and product knowledge.
• Maintain all Key Performance Indicators (KPI's) of Tranzit.
• You must be able to collate and analyse data, organisation of accounts and interpret data.
• Communicate with and track drivers on jobs.
• Escalate and route customer issues to the relevant process operators/ IT personnel.
• Help customers with issues arising from use of the Tranzit web and mobile apps.
• Adhere to assigned shift slots ensuring availability throughout the shift period.
• Maintain communication with customers waiting for Taxis/ Ensure Taxi ride is successful.
• Log in lost and found items forwarded in the appropriate database.
• Ensure all lost and found items are properly stored for retrieval for enquiring customers
• Advise vehicle operators on traffic conditions, hazards or delays and recommends alternate routes.
• Perform any other duties that may be assigned by the Operations/Business Manager.
Requirements:
• OND or its equivalent in any discipline.
• A minimum of two (2) years working experience related to the role.
• Must be PC literate and have extensive knowledge of Microsoft Office tools.
Apply to this job (http://www.jobrib.com/job/31031/customer-service-representative-job-at-tranzit-location-services-limited/)