Job Title: Catering Supervisor
Location: Lagos, Nigeria
Employer: Fast Food Company
Job Description: Coordinate catering contract activities to deliver good customer service and ensure highly effective quality control for hygienic food products served in clean environment within our factory or client's corporate environment.
Key Function:
• Responsible to order of re-order for product from the production department.
• Ensure accurate daily sales analysis as transposed into the computing system.
• Act as PR for our organization by handling and resolving customer's complaints amicably.
• Prepare weekly roster for the food menu.
• Ensure cashiers welcome customers with a smile.
• Ensure high hygiene and clean/tidy environment of the frontline and dinning space.
• Handle all customers' order, enquiries and report accordingly.
• Coordinate cashiers and waiters activities to deliver good performance service.
• Ensure cahiers comply with the dress code of the organization.
• Ensure cahiers maintain proper food portioning.
• Report weekly activities report to the outlet manager.
• Other duties as assigned.
Context:
• Operating Environment: within semi structured and a more structured organization.
• Framework and boundaries: Employee handbook and manual.
Relationships:
• Superior: Chairman, MD and GM, HR Outlet
• Subordinate: Cahiers, waiters and officers
Qualification:
• A good OND/ Diploma certificate preferable in catering and hotel management course
• 1-2 years of work experience
• Customer service training may also be preferred
Required Skills:
• Problem solving skill
• People skills
• Communication skill
• Interpersonal skill
• Good leadership skill
Applicant staying in Yaba, Ojuelegba, Orile, Oyingbo and Aguda would be preferred.
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