Job Title: Body Shop Supervisor
Location: Lagos, Nigeria
Employer: Janchine Nigeria Limited
MAIN PURPOSE OF JOB:
1. To maximise profit through the effective operation of the Paint & Bodyshop Departments by satisfying customers' expectations.
2. To monitor and control resources and assets in a way congruent with profit requirements while maintaining and improving customer relations.
3. To maximise departmental profitability through the sale of labour, paint and materials, sub-contracted services and other value-added products and services.
4. To create an environment where the departments/staff develop and excel.
5. To enhance the reputation of the business at every opportunity when interacting with others.
6. To operate the workshop in a safe environment for members of staff and public
INTERACTION AND REPORTING
Directly Responsible To: Body Shop Manager
Responsible For: Body shop Receptionists, Body and Paint Repair Technicians (skilled and semi-skilled), Apprentices, Body shop Cleaners and Drivers.
Relationships With: Dealership Accountant, Sales Manager, Service Manager, Parts Manager, Health & Safety Officer, manufacturer's representatives, suppliers and other company representatives, specialist repairers and sub-let suppliers, insurance company and hired independent assessors and representatives of statutory bodies
OBJECTIVES AND KEY TASKS:
OPERATIONS:
• Plan, prioritize, assign, supervise, review, inspect and participate in the work of personnel responsible for carrying out vehicular body repairs- straightens bent frames, dents, scrapes, depressions; operates acetylene, oxygen, and arc welding equipment; operates power and hand tools; mixing and application of paints, finishing, replacement of windshields, windows, doors, mirrors etc.
• Participate in the development and reviewing of policies and procedures of the body shop; monitor work activities to ensure compliance with established policies and procedures; give recommendations for changes and improvements to existing standards and procedures from time to time.
• Perform detailed quality inspection of vehicles to determine extent of body damage; recommend appropriate repair and replacement jobs; determine method of repair and order of activities and perform the more technical and complex body repair tasks of the work unit.
• Ensures routine and documented detailed maintenance of all equipment and tools in the body shop to ensure that they are safe and at the best operational state at all times.
• Complete and process a variety of internal and external documentation including work orders, billing statements including taking appropriate price after negotiating, hazardous materials records and personnel-related forms and submits same to the Workshop Manager.
• Maintain current knowledge on mandated health and safety regulations; ensures and enforces all safety rules, regulations and compliance obligations relating to operations of the body shop.
• Provide a weekly or on a required basis, comprehensive report on the operations of the body shop with best service/product initiatives, global practices, profitability, customer satisfaction, employee relations and other operational improvement trends.
• Where necessary, engage in hands on work to ensure expected work completion promise.
CUSTOMER RELATIONS:
• Ensure a customer satisfying experience through an outstanding level of finish and repair quality.
• Ensure vehicle cleanliness is maintained to the highest order during repair.
• Communicate with customers effectively and courteously as and when necessary.
• Minimise unnecessary customer expense while ensuring that all necessary work and preventative maintenance is undertaken.
• Minimise unnecessary customer expense while ensuring that all necessary work and preventative maintenance is undertaken.
• Ensure that all staff are committed to the principles and ethics of the business and that these principles form the cornerstone of customer relations management.
CONTROL OF COSTS:
• Ensure that all vehicles worked on have proper and authorised approval for the repairs to proceed.
• Maintain effective control of expenses in line with objectives by viewing daily sales and profit reports, periodical examination of management accounts and reviewing other business information.
• Maintain daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour. Monitor hours attended and worked in order to achieve labour efficien cy targets.
• Minimise VOR, Emergency Order and other charges by careful and planned use of parts ordering facilities while avoiding any adverse impact on customer satisfaction.
STAFF:
• Recommend the levels and suitability of staff required to achieve the established departmental targets and objectives.
• Participate in recruit, and train Body shop staff subject to authority delegated to line managers.
• Participate in recruiting the agreed number of apprentices and trainees. Ensure that training and development processes are fully maintained so that future productive personnel requirements are satisfied.
• Work closely with and motivate all staff in the department in order that they work with the highest degree of commitment and attention to customer needs.
• Build relationships with all staff in order to provide them with all necessary support, coaching and encouragement so as to improve all aspects of their job performance.
• Participate in the Staff Performance Appraisal System and ensure actions are taken on results.
ADMINISTRATION:
• Ensure that all administrative and clerical functions within the Bodyshop Department are carried out in accordance with policies. Such functions will include (but are limited to) Parts special order systems, Warranty claims, parts ordering and returns, workshop loading, estimating, invoicing, daily operating controls and compliance with consumer laws and franchise standards.
• To ensure that all estimating systems and Time Operations are interpreted correctly in order to maximise the hours recoverable on each job.
• Review with Body Shop Manager, all departmental activities and reporting systems.
• Recommend, set up and maintain safety and security procedures of the highest order to protect customers, all property and personnel.
• Review the operation of Bodyshop equipment for condition and accuracy of calibration. Ensure routine and unscheduled maintenance is carried out in accordance with manufacturers' guidelines and operational requirements.
• Maintain the systems that control the safe use and serviceable condition of courtesy vehicles. Ensure that systems allow for compliance with legislation and driver identification
• Review daily and formally at least weekly jobs in work in progress and/or uncosted jobs and report thereon to the Body Shop Manager.
• Review and report at least weekly special order parts outstanding on customers' vehicles and counter sales.
• Discuss with the Body Shop Manager all departmental activities, results, concerns and report on systems failures and resource inadequacies.
COMMUNICATIONS:
• Advise the Body Shop Manager on all Body shop related matters.
• Maintain a professional and courteous relationship with all other departmental managers.
• Develop and maintain an effective line of communication with manufacturers, suppliers, statutory representatives and all other contacts.
• Advise, support and give confidence and backup to staff as required on structural repair, cosmetic and refinishing problems and their consequences.
• Maintain open communication and dialogue with all Body shop staff.
OTHER DUTIES:
Any other duties as and when required by the Dealer Principal/Aftersales Manager that are reasonably within the capabilities of the person and are aimed at achieving the company's objectives and goals.
QUALIFICATIONS, TRAINING AND EXPERIENCE:
• Technical knowledge, 7 years experience of the accident repair and Body shop industry.
• Capabilities in opening (RO) and making perfect vehicle damage estimate when required for cars and trucks/buses. Complete knowledge of Insurance procedures.
• Demonstrated experience in denting and painting procedures; the use and maintenance of modern body shop equipment.
• Skills in applying and using knowledge in a supervisory, coaching and leadership.
• Ability to organise clerical work, administration, control systems and financial resources.
• Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and trade practices.
• Technical, professional and engineering qualifications.
• Experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way.
• Strong numeral, literacy and communication skills.
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