Job Title: Service Manager
Location: Lagos, Nigeria
Employer: Janchine Nigeria Limited
MAIN PURPOSE OF JOB:
1. To organise service activities to ensure the department's efficient and profitable operation by satisfying customers and enhancing customer relations.
2. To organise the service department and in particular, control resources and utilise assets at a level commensurate with profit targets.
3. To maximise departmental profitability through the effective marketing and sale of labour, parts, accessories, lubricants, other charges, subcontracted services and other value added products and services.
4. To create an environment where the department and its staff develop and excel.
5. To enhance the reputation of Your Dealership Ltd. at every opportunity when interacting with others.
INTERACTION AND REPORTING:
Directly Responsible To: General Manager.
Responsible For: Service Receptionists, Workshop Foreman, Workshop Controller, Mechanical Repair Technicians (skilled and semi-skilled), Apprentices, administrative staff including Admin/Cost Clerk, Warranty Clerk, cleaners as delegated.
Relationships With: Dealership Accountant, Personnel Manager, Sales Manager, Parts Manager, Bodyshop Manager, manufacturer's representatives, suppliers and other company representatives, specialist repairers and sub-let suppliers, insurance company assessors, representatives of statutory or legislative bodies, Health & Safety Officer.
OBJECTIVES AND KEY TASKS:
• Developing new revenue streams/markets for products and services, while optimizing income from existing lines through innovative marketing and rapid exploitation of changing customer needs and tastes.
• Client targeting, meeting, proposal & business slides development, presentation generating leads for possible sales and exploration of business opportunity and meeting client's needs. Plan persuasive approaches and pitches that will convince these organisations to do business
• Providing a feasibility report and a risk analysis, planning and implementing growth through sales and advertising, information gathering and customer service.
• Research new business opportunities, identifies likely sales points, develops strategic plans, sales strategies, and undertakes presentations to and negotiations with prospective customers
• Assessment of new product opportunities viz-a-viz defined target markets, intelligence gathering on customers and competitors towards action of plans
• Evaluation of business operations and developing strategies for realizing full potential and utilization of business resources.
• Training, motivating, counseling and monitoring the performance of BDM team. Conducting necessary job and product training activities for subordinates
• Tracking all customers and making sure all leads and BDM activities are logged to CRM. Conducting market analysis, collecting customer feedbacks and drafting necessary evaluation reports.
• Support the development and execution of marketing and traffic/lead generation programs/activities.
OTHER DUTIES: Any other duties as and when required by the Dealer Principal/ Manager that are reasonably within the capabilities of the person and are aimed at achieving the company's objectives and goals.
QUALIFICATIONS, TRAINING AND EXPERIENCE:
a. Technical skills, knowledge and experience of the retail motor industry.
b. Skills in applying and using knowledge in a management position.
c. Ability to organise clerical work, administration, control systems and financial resources.
d. Leadership and coaching attributes.
e. Relevant and up-to-date knowledge of vehicle design, manufacture, consumer and vehicle legislation, industry and trade practices.
f. Technical, Professional and Engineering qualifications.
g. Experience and knowledge of modern business methods and financial control. Skills in using this knowledge in a practical way.
h. Knowledge of the changing face of the Industry in the light of E.U. Legislation and the effects on the business.
i. (Preferred) Membership of The Institute Of The Motor Industry.
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