Job Title: EMEA Local HR Services Consultant For Africa
Company: SAP
Job Type: Full Time
Min Qualification: BA/BSc/HND
Location: Lagos
Job Field: Administration Consultancy Human Resources
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SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. At SAP you get your chance to put your ideas into action with maximum impact.Local HR Services provides services where unique country support is required while we continue to deliver consistent and standardized services aligned with global initiatives.
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By combining local labour knowledge and deep process understanding, we are supporting an efficient and compliant HR service delivery. EMEA Local HR Services is responsible to resolve employee requests, consult employees and carry out operational HR administration across whole employee life cycle (parts of onboarding and termination process, contractual changes). Local HOUR Services Consultant cooperates closely with all other teams within HR. Services in scope are delivered onsite or remotely within EMEA. This position is based in Lagos and is assigned to cover Nigeria and the entire Africa growth countries.
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EXPECTATIONS AND TASKS: – Second level support for all kind of HOUR inquiries coming from employees and managers in accordance with Service Level Agreements – Keep HR Portal pages up-to-date and deliver input for HRdirect knowledgebase – Creation of HR statements – On-boarding of new hires and related administration – Administration of contractual changes – Involvement in exit procedure including exit interviews – Standard reporting including certain reports for authorities – Support during restructurings – Vendor interaction – Support alignment and HR shared service migration activities – Promotion of HR Shared Service Centre concept and support of local HR communication – Partner with other HR Service Specialists in EMEA, Process Specialists and HR Solution Centers, HRBPs and CoEs to solve open issues and improve our services
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WORK EXPERIENCE: – 2-5 years of work experience in similar role in HR – Customer service experience – Work experience in HR Shared Services – Experience working in multinational company
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Desirable: – SAP HR system knowledge – Experience in working in a virtual team – Project management experience – Customer Relationship Management system usage desirable
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EDUCATION AND QUALIFICATION/SKILLS AND COMPETENCIES: – Business Degree preferred – Knowledge of employment law/legislation – Professional communication skills; both written and verbal – Customer oriented – Quality driven, analytical and problem solving skills – Ability to work under pressure and to deadlines – Flexible / adaptable – Accuracy / attention to detail – Ability to work in international teams where team members are in different locations and belong to different cultures – Ability to plan and organize work well – Work well on own initiative and independently without supervision, must be self driven and motivated – Ability to work with confidential information – Good knowledge of HR processes – Excellent MS Office skills (Excel, Word, Outlook, PowerPoint) – English language skills written and spoken fluently is essential.
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