Job Title: Welfare Coordinator, Nigeria
Company: Kaplan International
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Administration Customer Care
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Kaplan International is the international division of Kaplan Inc., one of the world's leading providers of lifelong education. Part of Kaplan Inc, Kaplan International's activities span a network of more than 40 English language schools across the English- speaking world, a broad suite of higher education programmes in UK, Asia Pacific and Australia and a professional and vocational training operation in Australia and Asia Pacific. We have a strong track record in the development of successful partnerships and the establishment of new education initiatives. We draw on a highly effective network of agents and our own admissions teams to recruit students from over 100 countries.
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The Role:
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As the Welfare Coordinator at Kaplan International College Nigeria, it will be your responsibility to:
. – To ensure the provision of pastoral care and support in order to promote the health and welfare of all students at the college, as per college's operating guidelines – To ensure that the college complies any relevant legislation as well as the company's policies and procedures in respect of student welfare and health and safety – To work in partnership with colleagues and other professionals to contribute to the health, safety, welfare and behaviour of students – To carry out any other reasonable duties and responsibilities within the overall function, as the needs of the college may require
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You will do this through: – Providing support for students, teachers and operations staff at the residence and college in respect of any pastoral or welfare concerns – Taking supportive/remedial action in respect of individual absentees to promote and secure their regular attendance at the college – Taking appropriate, swift action in respect of any medical or emotional wellbeing concerns – Ensuring that student information is logged or filed promptly and accurately in an easily accessible and retrievable form – Providing information and guidance on welfare matters to college staff, parents or sponsors of students as necessary – Ensuring that all students complete the necessary medical checks to facilitate their progression to the US – Maintaining appropriate levels of confidentiality and discretion when dealing with matters of a sensitive nature – Some evening and weekend work may be required due to the nature of the programme and the role.
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Candidate profile:
Experience and knowledge: – Minimum of 2 years' experience of working with adolescents, preferably in a student facing, educational setting – Strong knowledge of relevant legislation in respect of welfare and health and safety
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Skills: – Empathy and listening skills – Ability to build rapport and trust with students – Good IT skills – Excellent customer care, communication, negotiating and mediating skills – Strong attention to detail and excellent record-keeping skills – Ability to work cooperatively and collaboratively in a team – High level of sensitivity and discretion when dealing with emotional and/or medical wellbeing issues – Strong interest in the education and welfare of young people – Flexibility in regards to working hours with ability to work occasional evening and/or weekends.
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