Job Title: Customer Care Officer
Company: Coolworld Electrical Stores
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Rivers, Enugu, Nigeria
Job Field: Customer Care
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Coolworld is the retail arm of PZ CUSSONS Nigeria Plc the no 1 retailer of Haier THERMOCOOL Brand.
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ThermoCool is a joint venture between PZCussons Nigeria and Haier Group. Nigerian consumers have trusted the THERMOCOOL brand since the 1970s and have selected it as the preferred choice. The Haier THERMOOOL brands such as refrigerators, freezers, A/Cs, microwaves, DVDs, home theatres, washing machines amongst many others, aims to deliver quality, reliability, service. innovation and customized solutions to all Nigerian households and beyond.
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The successful candidate will be required to: – Maintain and develop relationships with existing customers via meetings, telephone calls and e-mail. – Analyzing sales figures/date, interpreting trends to facilitate planning and forecasting of future sates volumes. – Log all after sales service issues. – Follow up on of after sales service issues – Give after sales feedback to customers.
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The Person:
The right candidate must: – Possess a relevant Degree in any discipline. – Have one or two (1-2) years working experience in a fast moving retail environment. – Be willing to work extra hour. – Be exceptional at relationship management and business development with extensive customer interaction. – Have effective written,Communication and presentation skills. – Be able to work under pressure. – A CAN DO candidates are required to have the following: Courage, Accountability, Networking, Drive and Oneness. – Good Microsoft office computer skills especially in Ms Word, Excel and Power point.
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