Job Title: Head, Consumer Channels And Services
Company: Interswitch Limited
Location: Nigeria
Job Type: Full Time
Qualification: BA/BSc/HND
Job Field: Administration Sales/Marketing
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Interswitch Limited is an electronic transaction switching and payment processing company with a business footprint that covers the provision of shared, integrated solutions for financial transactions, e-commerce, telecoms value added services and e-billing in the Nigerian, East and West African environments.
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InterSwitch is an independent, private sector led, limited liability company focused on facilitating the exchange of value between service providers (financial, telecommunications and utilities), merchants, their customers, & other stakeholders on a timely and continuous basis.
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Key Roles & responsibilities: – Drive usage of Interswitch services and channels by putting together solutions that meet the specific needs of each customer segment by piecing together internal solutions and solutions from 3rd parties – Seeks opportunities to drive more consumer adoption of Interswitch services within the allocated segment or sector – Seeks, engages and manages channel distribution partners of Interswitch services – Provide market and client feedback about the various products to relevant Groups – Interact with core product management to constantly review and prioritise customer needs – Work with Customer Interaction & Engagement to drive engagement of consumers converted to Interswitch services – Ensure the utilisation of sales methodology and sales tools – Plan and implement an ongoing targeted account list to create new revenue and acquire valuable contacts – Achieve a productivity goals, as established through Scorecard, and possess a strong desire to exceed sales goals – Drive revenue through creative sales techniques with strong public relations leadership, and client and employee relations skills – Conduct sales calls, while targeting results- oriented high revenue potential sales calls to ensure success – Participate in joint sales calls with other managers who participate in sales – Develop and maintain strong relationship with all customers and perform regular customer visits using a structured customer visitation plan
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Key Performance Indicators: – Achievement of set financial (sales & transaction revenue) targets – % growth in revenue – Number of new customers acquired product – % growth in acquired consumers via B2B engagements – % variation in OPEX, COS – Rating/score achieved in customer satisfaction survey – Adherence to sales processes & customer visitation plan
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Educational & Professional Qualifications: – A good degree in Business Administration, Marketing or Social Sciences – Professional qualification not mandatory but recognised – 7-10 years' experience in a business development function. – Prior experience in Telecoms, banking. or technology will be a plus
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Functional/Technical Competencies: – Product Management – Project Management – Relationship and Account Management – Strategy Development – Products/Services Knowledge and Application – Brand/Product Management – Presentation skills – Communication skills – Analytical skills – Information gathering – Quality Assurance – Test Management
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Behavioural Competencies: – Personal Credibility – Results oriented, Resourceful and highly motivated – Able to manage multiple projects and clients at thee same time – Excellent communication skills with particular attention to detail – Ability to work in a fast paced environment and learn quickly – Ability to multi-task and work well under pressure – Creative – Strong interpersonal and analytical skills – Must be able to travel when required.
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