Job Title: Client Service Manager
Company: Wild Fusion Nigeria
Location: Nigeria
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Wild Fusion Nigeria seeks a Client Services Manager to maintain and develop client relationships and manage internal resources. The Client service manager is responsible for strategic thought leadership as well as day-to-day management of our clients. They operate independently to manage client business, client relationships and grow the business.
. – Ensure work adheres to strategic direction of client – Lead client meetings, including presentation of new creative work, strategic POVs, and analytical reports – Facilitate resolution of any issues on client work – Assess opportunities and competitive activities for clients – Implement industry best practices and share digital trends with clients – Collaborate, as needed, with external agencies to support client work – Deliver projects within scope, identifying potential overages along the way – Manage internal and external client expectation – Responsible for developing client relationships and closing the 'sale'. – Write briefs with detailed functionality specifications – Understand all processes and digital platforms. – Responsible for forecasting and profitability, reporting on ROI and maximising financial revenue. – Responsible for growing strategic businesses and revenue growth across our Ghana operation. – Responsible for preparing the agency for all pitching exercise – Explore new partnerships clients. – Ability to work with multi-disciplinary and multi-cultural teams i.e. brand, research, and technical across Ghana, Kenya & Nigeria etc. – Ensure customers are fully briefed and kept up-to-date with all digital marketing opportunities to reflect their business.
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Management/Softer Skills: – Excellent communication skills – Experience in content development and marketing. – Goal orientated – Fun, dynamic and charismatic person – Proactive and independent – Excellent customer service skills. – Passion for technology. – Passion for client satisfaction. – Results-driven. – Ability to write integrated campaign proposals a plus. – Innovative and creative mind. – Experience of working in a digital agency a plus. – Ability to understand any client's technology, products, services and market. – Sales person with associated sales skills – passion to win business. – Proven experience of revenue generation.
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Technical/Specific experience: – Ability to abreast of digital and market trends. – Industry Certification in Digital Marketing will be an added advantage – Understand analytics and software packages. – Understanding of marketing/ advertising strategies, concepts etc – Knowledge of online media platforms
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Professional Qualifications and Associations: – Good understanding of Digital Marketing and content strategy/development is compulsory – Strong process and workflow design skills – Strong track record building excellent relationships with a broad range of peers and executives – Have a background and significant experience in an advertising agency – Agile and able to adapt quickly, operating in a high growth business
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Education: – Bachelors Degree required (preferably in Business, Advertising, Marketing) – Post-graduate degree a plus – Training in Marketing and Advertising will be an advantage.
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