Job Title: Help Desk Supervisor
Company: KPMG
Location: Lagos, Nigeria
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Job summary: – The position of the Help Desk Supervisor coordinates the daily work of the Help Desk Team and provides technical and business leadership, guidance and support to the team. – Take ownership of all software deployment projects including patch management and management of KPMG IT assets inventory.
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Skills required:
Functional competencies:
o Experience in people management
o Decision making abilities
o Issue resolution abilities
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Technical competencies:
o Service management skills (ITIL certification would be an advantage)
o Project management skills
o Ability to understand and work in a complex technical processing environment through use of sophisticated and leading edge tools
o Proficiency in use of Operating system deployment tools (Microsoft System Center Configuration Manager)
Professional competencies:
o Results driven
o Strong analytical skills
o Ability to meet deadlines and targets
o Clear communication in English, both verbal and written
o Superior customer service skills
o Strong interpersonal skills
o Ability to lead a team
o Continuous improvement mentality
o Adaptable to change
o Ability to work in a fast pace, high pressure work environment
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Others: – At least 5 years working experience in helpdesk environment – At least 2 years supervisory experience – Ability to write documentation to describe program development, logic, coding and corrections. – Enthusiasm, can-do attitude – Good relationship building skills. – Good customer service/relationship skills – Excellent communication skills; written and verbal. – Patience in resolving problems and supervising subordinates. – Ability to carry out duties in a well-organised and proactive manner – Ability to perform effectively under pressure. – Detailed knowledge of Standard IT Service delivery methodology.
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