Job Title: Customer Service Manager
Company: Hausba Smarthomes Limited
Location: Abuja, Nigeria
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At HAUSBA, we deliver exceptional solutions in Home automation, Security and Smart Lighting to Residential, Commercial & Hospitality projects in Nigeria.
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Our project approach is based on globally acceptable standards in the Pro-AV and System Integration industry. We are proud members of CEDIA & Infocomm.
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Job description:
Typical activities will involve; – providing help and advice to customers using organisation's products or services; – communicating courteously with customers by telephone, email letter and face to face; – investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants; – handling customer complaints or any major incidents, as long as it involves a customer. keeping accurate records of discussions or correspondence with customers; – analysing statistics or other data to determine the level of customer service the organisation is providing; – ensuring continous improvement in the level of customer satisfaction. producing written information for customers, often involving use of computer packages/software, manuals etc; – developing feedback or complaints procedures for customers to use; – developing customer service procedures, policies and standards for the organisation or department; – meeting with management to discuss possible improvements to customer service; – being involved in staff recruitment and appraisals; – training staff to deliver a high standard of customer service; – leading or supervising a team of customer service staff; – learning about the organisation's products or services and keeping up to date with changes; – keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
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Desired Skills and Experience: – Mediation and Negotiation skills. – Excellent communication skills. – Leadership and managerial skills.
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