Job Title: Head of Front Desk
Company: Reede Consulting Limited
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Delta, Nigeria
Job Field: Customer Care
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Reede Consulting Limited is a team of senior and experienced consultants in the field of empowering our existing and intended customers with the necessary skills to provide global best practices.
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Job Description:
As the front office manager your department is the first and last impression that a guest has of the hotel, so it's your job to ensure it's a good one. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.
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Qualifications/Skills/Responsibilities: – A minimum of OND or HND standard or similar in Hotel or Tourism studies is required or any related field. – 3-5 years' experience in this field – Fluency in a second language is an advantage – Significant experience any (reservations system) an advantage – Should have good telephone skills – Good communication skills to handle any complaints and emergencies in a level-headed manner is needed – The ability to multitask and manage your time is important – Should have experience in decision-making – Front Office/Receptionist Manager is in charge of reception and the switchboard. – To be responsible for welcoming guests and handling any complaints. In doing so, he or she – Applies and ensures the application of the sales strategy to maximize occupancy and average room price – Co-ordinates the reception team, organizing its work and schedules.
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Roles: – Managing and training the concierge, night auditor and team of receptionists – Ensuring the front desk provides a professional and friendly service for customers – Dealing with customers, including handling complaints when they come to the desk – Troubleshooting emergencies – Scheduling your staff rota – Liaising with other departments.
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