Job Title: Workshop Controller
Job Type: Full Time
Company: Cummins Inc
Location: Lagos, Nigeria
Qualification: OND BA/BSc/HND
Job Field: Engineering
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Cummins Inc. – A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.
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Responsibilities: – Supervises Workshop (Rebuild Centre) Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quote. – Monitors Technician productivity and repair quality, and provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth. – Provides first level of support to Service – Technicians requiring assistance; escalates technical support needs for resolution when needed. – Manages service logistics including use of materials, equipment, and employees; ensures that workshop equipment is in proper working order and that needed tools are available to Service Technicians. – Reviews quotes developed by Service Writers/Advisors for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes to Service Writer/ Advisor. – Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals. – Monitors goals and targets for the Rebuild activity; measures, reviews, and maintains superior customer satisfaction levels.
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Requirements: – Management qualifications or experience essential OND/HND/Degree in Mechanical/ – Electrical Electronics Engineering. – Experience gained in a customer facing environment essential.
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Experience/Skills: – Excellent customer relationship management Service Cross Functional Knowledge – Basic understanding of the service processes, both retail and service support. – Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should understand diagnostic procedures. – Communication Written and Verbal Is able to effectively and clearly communicate in both written and verbal means. – Delegates effectively and regularly with solid support and follow through. – Uses defined processes to manage execution. – Excellent verbal communication, listening, feedback, delegation. fostering teamwork and multi-tasking skills – Ability to work under pressure and meet tight deadlines.
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