Job Title: Service Writer
Job Type: Full Time
Company: Cummins Inc
Location: Nigeria
Qualification: BA/BSc/HND
Job Field: Administration
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Cummins Inc. – A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.
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Responsibilities: – Full administration of service orders, to include retail and warranty as per the Quickserve Service Process – Daily Service administration to include, work records reviews, service order job opening & closures, and KPl report analysis. – Combine Receive and log-in all customer inquiries (walk-in, phone calls, emails, referrals. etc) and ensure action on same – Develop and provide Service and Parts quotations for all retail service orders subject to authorisation policy – Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions.
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Requirements: – General Office administration and IT Skills essential Experience gained in a customer facing environment essential.
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Experience/Skills: – Excellent customer relationship management, – Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills – Ability to work under pressure and meet tight deadlines.
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