Job Title: Service Contracts Administrator
Job Type: Full Time
Company: Cummins Inc
Location: Lagos, Nigeria
Qualification: BA/BSc/HND
Job Field: Administration
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Cummins Inc. – A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.
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Responsibilities: – Service Contract maintenance and renewals – Daily scheduling (where required) of Service – Contract visits to ensure maximum contract profitability and technician efficiencies are maintained – Maximise up sell and remedial opportunities on all Power-Gen Service Contracts. – Daily Power-Gen administration (contracts & remedial specific), to include, work records, reviews, service order job opening & closures, and KPI report analysis. – Create customer loyalty through proactive communication, to include daily job progress reports on ongoing service interventions – Provide Administration support to the commercial sales team in the Preparation of PowerGen contracts and remedial quotations. – Provide administration and operational support on ongoing basis to the Service Support team for all matters relating to PowerGen Service Contract customers. – Demonstrate a pro-active approach to resolve any ongoing customer issues, complaints and/or invoice queries (contracts & remedial jobs only).
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Requirements: – College, university or equivalent required or equivalent experience required. – Experience gained in a customer facing environment preferred.
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Experience/Skills: – Intermediate level of relevant work experience. – Communication – Written and Verbal – Is able to effectively and clearly communicate in both written and verbal means. – Ability to work under pressure and meet tight deadlines.
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