Job Title: Programme Manager, Operations
Company: FJAJobs Associates Limited
Job Type: Full Time
Qualification: MBA/MSc/MA
Location: Lagos, Nigeria
Job Field: Administration/ Secretarial
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Description :
This position coordinates programme activities particularly sales and enrolment, new business development and back office processes. This position also provides advisory services and leadership to other units within the organization.
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Key business processes supported include:
• Sales and enrolment
• Stakeholder Reporting requirements
• IT/Program Support (Automation projects, claims, pre-authorization, capitation processing)
• Data Management (Data quality, reporting)
• New business roll out/Programme scale up functions
• Process improvement
• Liaison and relation management with partners and stakeholders
• Policy/strategy development
• Business Development
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Job Duties/ Responsibilities/ Accountabilities:
• Oversees data management, claims management
• Responsible for community relations management
• Responsible for development and implementation of annual working plans
• Coordination of all marketing related activities – people, promotion, packaging, pricing, packaging (branding)
• Proactive review of claims to determine discrepancies, trends and opportunities for disease management and allied medical/non medical interventions
• Proactive review of encounter data to determine disease patterns, trends and opportunities for disease management and allied intervention
• Provide input for internal and external capacity building activities for sales
• Support in the development and implementation of overall business strategy across all schemes
• Production of dashboards and tracking data for program analysis, planning, reviews and budgeting.
• Provide support in the development and monitoring of the non-for profit arm of the business' budget, ensuring that expenditure and revenue is in line with financial targets; report and/or address any budgetary issues that may arise;
• Take a leading role in development and implementation of continuous quality improvement processes and initiatives for areas supervised
• Take a leading role in project planning activities and the development of annual plans for the back-office units (IT, Data Management) within the non-for profit arm of the business in consultation with relevant stakeholders and personnel
• Develop, review and ensure implementation and compliance with all approved for plans for the business procedures;
• Support in the identification, initiation and implementation of new opportunities for business growth.
• To attend meetings with stakeholders as required.
• Coordinate corporate strategy development
• Willingness to travel interstate and intrastate regularly
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Qualifications :
• A Masters degree in Public health, Operations management, Business Administration (MBA), Project management or Development related course
• Minimum of 7 years post graduation
• Managed care or NGO related background in a senior position for minimum 3years.
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Preferred, but not required:
• Experience in data analysis
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KEY COMPETENCIES REQUIREMENTS:
• Sales management
• Programme Monitoring and Evaluation
• Project management
• MS Office suite – very good
• Strong written and verbal communication skills, with attention to detail.
• Strong business partnering skills.
• Strong analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated and able to work efficiently and productively.
• Professional disposition and ability to maintain confidentiality
• Proactive and solution minded attitude
• Target driven
• Ability to work under little or no supervision
• Strong Leadership qualities.
• Excellent Interpersonal Skills.
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