Job Title: Visa Manager
Company: Online Travel Agency
Location: Nigeria
Job Type: Full Time
Qualification: BA/BSc/HND
Job Field: Administration / Secretarial Travels & Tours
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Global Profilers is a Recruitment and HR Services firm that specializes in recruitment in Africa; We are currently recruiting for our Client who is an Online Travel Agency.
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Job Purpose:
The individual will be responsible for Unit's response to visa application, assistance and advisory and will manage Visa Assistance team and ensure standard operating procedures are followed.
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Responsibilities:
· Provide prospective applicants with information on general visa procedures and regulations on a wide array of visa enquires
· Ensure applications for migration and/or temporary entry to various countries in accordance with their immigration law and policy
· Maintain cordial relationships with embassies and visa application centers key officers.
· Ensure visas applications turn out successful & necessary visa granted as requested.
· Accomplish sales and organization mission by completing related results as needed.
· Ensure reports of operations are collated & send to Line Manager as at when due.
· Ensure visa unit is abreast of any change/update in visa/immigration process at embassies and setting and meeting performance targets for speed, efficiency, sales and quality
· Manage the daily running of the Visa team
· Monitor random calls to improve quality, minimise errors and track operative performance
· Review the performance of team members, identify training needs and plan training sessions
· Record visa statistics, user rates and the performance levels of the Unit and preparing reports
· Handle the most complex customer complaints or enquiries
· Organise staffing, including shift patterns and the number of staff required to meet demand;
. Other duties and all reasonable directions as outlined by Line Manager
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Qualification and Experience:
· First degree in any Social Sciences or Business Management course
· Managerial experience in visa logistics and protocol function
· Understanding of global quality assurance standards
· Oversee the vetting of credentials of visa applicants
· Expertise in VFS Global processes
· Efficient turnaround times; and complete confidentiality
· People management
· Strong communication – verbal, presentational and written
· Knowledge of aviation industry
· Business management
· Relationship management – internal to the organization and external
· Organisational skills
· Leadership and motivational skills.
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