Job Title: Data Centre Senior Service Coordinator
Company: Best Search Recruitment
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Engineering / Technical ICT
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Best Search Recruitment is a partnership based company of highly experienced international recruiters with over 20 years industry experience.
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Our consultants are focused on locating hard to find talented individuals for reputable companies world wide.
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Our services are wider than most of our competitors and we hope this web site will show you more about our innovation and creativity whether you are seeking a new role, or an HR professional or hiring line manager wanting to find out more about us.
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Responsibilities:
- The Data Centre Service Coordinator will be responsible for the Maintenance of the Data Centre White Space area and manages customer service delivery in the Data Centre.
- DCSC specializes in the execution of tactical plans for the data centre services to ensure continuity of operations for the organization.
- He is the custodian of the Data Centre white space and will be required to plan, design, manage and support the white space infrastructure.
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Key Responsibilities will include to:
- Ensuring a consistent client experience in providing DC Services
- Following and executing best practices linked to ITIL disciplines
- Understanding of Service Level Agreements (SLA) for clients in the facility
- Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations
- Managing and coordinating of Client rack installations, power up and interconnectivity
- Active participant in the Change Advisory Board (CAB)
- Responsible for planning and coordination and execution of
- Change Records (CR) as it relates to Data Centre Space, power and cooling management
- Responsible for client expectation management
- Providing support to Operations Centre (NOC)/Service Desk
- initiatives and providing assistance for client communications
- Contributing, creating, and updating Standard Operating
- Procedures (SOP) documentation and reporting periodically
- Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience
- Reviewing and reporting on daily operational logs with Data Centre Manager
- Performing other duties as requested by the Data Centre Manager
- Ensure timely reporting and escalation of faults to designated persons (suppliers / internal stakeholders).
- Supervision: To work directly under the supervision of the Data Centre
- Operations Manager (DCOM)
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Contacts:
- NOC Operations Engineers, Technical Solutions, DC Facilities Team,
- Data Centre Operations Manager (DCOM), Third party service providers, DC Colocation Clients
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Qualifications:
- A good Bachelor's Degree in Electrical Engineering, Computer
- And Experience Science/ Engineering with minimum of 7 Years industry experience,
- 4 of which must be in a Computer Centre /Data Centre environment. ITIL qualification and practical knowledge will be an advantage.
- About 3 years' experience, or exposure, to structured cabling and facilities management
- Demonstrated proficiency in the use of MS Office suite, including Visio
- Exposure to formal project delivery methodologies
- Strong organizational and time management skills
- Competencies Customer service, focused on overall client satisfaction
- Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently
- Strong analytical skills and motivation, together with the ability to multi-task
- Ability to recognize, diagnoses, and solve problems without undue assistance
- Strong written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence
- Strong operations and technology acumen Excellent attention to detail, aligned to strong verbal and written capacities.
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