Job Title: Technical Support Officer
Company: Interra Networks Ltd (Interra)
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Imo Enugu, Nigeria
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Interra Networks Ltd (Interra) – is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world – from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.
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At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!
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Major Duties & Responsibility: – Installation, integration, maintenance and management of networked systems for the transmission of data. – Identify and resolve server hardware issues. – Server support would be windows enterprise and other servers in the data centre. – Carry out regular checks on the status of servers (software and hardware) – Manage the data backup of servers – Efficiently analyzing and correcting hard ware and network issues. – Install new equipment and soft ware upgrades. – Responsible for the overall soft ware needs of the company (network and computer applications) – Start up all applications e.g.: Sugar, CRM, Sales force ETC. – Install soft ware, tests systems, implement and maintain system integrity. – Recommend and install fire walls and antivirus Software. – Handle escalation support from support team as assigned by support chief.
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Person Specification: – Must be able to work flexible hours on-site and remote. – Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner – Strong interpersonal skills – Good analytical skills – Excellent critical thinking and problem solving skills – Ability to multitask.
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Qualification Required: – Minimum of Bachelors degree in related field – 1-3 years experience in related field.
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