Job Title: Call Centre Agent
Company: Ikeja Electricity Distribution Company
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Customer Care
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Ikeja Electricity Distribution Company (IKEDC), one of the largest distribution companies in Nigeria seeks the services of young School Certificate holders as it moves to deepen technical expertise in the sector through sustainable human capital development. We have openings for energetic, enthusiastic and talented individuals to join our team across a range of technical roles. Considering the breadth of the opportunities available, school certificate holders in science related courses will have added advantage.
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We expect candidates to be innovative and have the highest level of integrity.
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Successful candidates will be trained on the job and be part of the team that will change the face of the Power Sector in Nigeria through innovation and sustainable knowledge transfer.
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Role Purpose; – A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.
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Role Accountabilities; – Respond to billing inquiries and handle customers' high bill complaints – Provide information about company programs, products and services – Report electric emergencies and outages – Provide data to customers requesting new services and/or construction – Seek resolution of customer complaints – Respond to utility commission and agency inquiries – Updating customer account.
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Experience and Qualification;
Qualification, Experience and Essential Knowledge; – Bachelor's degree in any relevant field with a minimum of at least 2 years experience as a call center agent.
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Skills; – Excellent oral/written communication and interpersonal skills – Professional and courteous demeanor – Ability to multi-task in a fast-paced, high-volume environment – Excellent problem-resolution skills – Strong systems skills – Ability to learn, retain and apply large amounts of product, procedure, policy and system information – Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals – Ability to accept and incorporate constructive feedback to improve performance – Flexibility in responding to change or business needs – Willingness to help peers – Excellent attendance and punctuality – Good team player – Self-starter – Male candidate is most preferred – Candidate must be fluent in Igbo or Hausa language.
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