Job Title: Manager, Key Business Accounts
Company: Etisalat
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Sales / Marketing / Business Development
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Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
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Job Summary: – Develop and implement Key Account management strategies in Etisalat's major and strategic accounts.
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Principal Functions:
- Manage the day to day coordination of the Business Account Managers to deliver specified KPIs
- Develop strategies and plans to drive deeper adoption of Etisalat's product and services across all solution spectrum, in Etisalat key business accounts
- Develop sales and account plans to harness, cross and up selling opportunities in key business accounts
- Plan and execute strategies to grow usage revenue to meet revenue target in key business accounts
- Meet sales and revenue target in key managed accounts
- Develop channels and modalities for gathering local and international intelligence of competitions' activities and emerging trends within managed sector or industry
- Develop standard plans to drive excellent customer service to managed accounts
- Develop customer support structures to manage issues emanating from account
- Coordinate all administrative duties that will enable the seamless functioning of managed accounts
- Develop standard plans for the Identification of solution and revenue opportunities and coordinate solution team in developing apt product and services to meet such needs
- Drive strategies for the establishment and maintenance of appropriate communication channels with accounts,
- Develop reporting guidelines and formats and produce appropriate reports and data analysis to manage key business accounts
- Manage and Coordinate respond to all local and international Group bids
- Manage debt collection across all Key business accounts
- Manage all account and bill reconciliations across all key business accounts
- Coordinate activities of key business accounts across all verticals
- Work closely with the VBM team to generate account analysis for management's business decisions.
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Educational Requirements:
- First degree or equivalent. Additional business degrees will be an advantage.
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Experience,Skills & Competencies:
- Six to eight years Account Management experience, two of which must have been spent at a manager level
- Excellent management and business analytical skills
- Demonstrate ability to drive business development
- Ability to provide leadership and direction to all support functions, in the effort to deliver excellent customer service to major customers
- Customer management experience
- Sales Management experience.
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