Job Title: Waiter
Company: Lilygate Hotel
Job Type: Full Time
Qualification: Secondary School (SSCE)
Location: Lagos, Nigeria
Job Field: Catering / Confectionery Hospitality / Hotel / Restaurant
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Lilygate Hotel is a new luxurious four star hotel in the heart of Lekki Phase 1.
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Duties and Responsibilities: – Greets guests and presents them with the menu. – Informs guests about the special items for the day and menu changes if any. – Suggest food and beverages to the guest and also try to upsell. – Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system. – Obtaining revenues, issuing receipts, accepting payments, returning the change. – Performing basic cleaning tasks as needed or directed by supervisor. – Filling in for absent staff as needed – Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc. – Communicate to the guest and provide assistance with their queries. – Co – ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction. – Server food and beverage to the guest as per the course of order. – Observes guests and ensure their satisfaction with the food and service. – Promptly respond to guest with any additional request. – Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
desserts and drinks, removing courses, replenishing utensils, refilling glasses. – Prepare mixed drinks for service to your customers table. – Properly open and pour wine at the tableside. – Adhere to grooming and appearance standards consistently. – Understands and can communicate products and services available at the resort. – Must have some familiarity with basic cooking skills. – Assist bus persons with stocking and maintaining the restaurant par stock levels and side station. – Help other areas of the restaurant such as answering telephones and completing financial transactions. – Print closing report and drop the cash with the front office / accounts department. – Tally the Credit Card settlements for the day with the batch closing report from EDC machine. – Close the shift on the POS terminal.
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Prerequisites: – Education: High school diploma or equivalent preferred. – Experience: Previous serving experience required.
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Other Requirements: – Excellent oral communication skills required. – Positive interpersonal skills required. – Can handle local language and English.
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