Job Title: Porter
Company: SENCE Nigeria
Job Type: Full Time
Qualification: SSCE
Location: Lagos, Nigeria
Job Field: Hospitality / Hostel / Restaurant
.
Since our inception, SENCE has been totally focused on building a strategic, quality consulting practice.
.
We are committed to helping SMEs succeed in a challenging and tasking environment by providing them with the support they need to survive and grow.
.
Our business strategy is 'friendly interaction' and 'convenience' because as challenging as doing business in Nigeria is, it is even more challenging for the small business owner who has difficulty finding the resources they need to succeed. Our role is to make it convenient for them to find solutions to their problems and provide a friendly shoulder to lean on, on their journey to success.
.
Our main area of expertise is HR consulting and over the years we have built a steady clientele of discerning SMEs. We understand the challenges of running a business in Nigeria and therefore offer solutions that are drawn from our experience and exposure.
.
Roles and Responsibilities: – The role and responsibilities of this role are;
A hotel porter is a hospitality professional who ensures that guests of a hotel receive services which make their stays more enjoyable. The focus of the job is on providing customer service and keeping guests as contented as possible so that they will be more likely to return in the future.
• Work outside and inside the hotel. Working from the outside, a porter collects the luggage of guests when they arrive and ensures that it is delivered to their rooms. When the guests are ready to leave, the porter collects the luggage and loads it so that it is ready to go.
• Run errands on behalf of guests, such as picking up theatre tickets, dropping off and collecting dry cleaning, calling cabs, and similar tasks.
• In addition to handling luggage outside, they also show guests to their rooms, demonstrate the features of the room to guests, and act as a point of contact for guests who need assistance.
• Report any problems with the room to maintenance personnel, and may assist guests with changing rooms if their rooms are unusable for some reason, and they also run errands for guests make reservations at local restaurants and entertainment venues for their guests, answer questions, provide recommendations for regional attractions, and assist in emergencies.
• Helps guests evacuate safely, and assists with the implementation of safety plans. Porters can also assist staff members of the hotel with tasks such as moving furniture, organizing rooms, and managing guest needs.
• In a hotel which lacks a doorman, hotel porters hold the door open for guests in addition to managing their luggage.
Skill set
• A porter must be courteous, professional, friendly, and outgoing at all times, and he or she needs to be able to work long shifts.
• A porter may work eight hours without a chance to sit down, and no matter how uncomfortable a porter is, he or she still responds to guests with a smile.
• Porters may also have to perform a wide variety of errands, some of which may seem unreasonable, without complaint.
.
Work experience: 0-1 year.
Apply to this job (http://www.jobrib.com/job/36012/porter-job-at-sence-nigeria/)