Job Title: Head Technology Operations
Company: Stanbic IBTC
Location: Lagos, Nigeria
Job Type: Full Time
Qualification: BA/BSc/HND
Job Field: Administration / Secretarial Banking ICT
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Stanbic IBTC Holdings is a member of Standard Bank Group which is Africa's largest banking group ranked by assets and earnings and has been in business for more than 150 years. It is a global Bank with African roots and has extensive operations in 19 African countries including South Africa and 12 countries outside Africa including key financial centers like Europe, United States and Asia making us one of the biggest banking networks in the continent. It operates in Nigeria as Stanbic IBTC Bank; a subsidiary of Stanbic IBTC Holdings.
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Job purpose: – To operate with best practices in order to reduce operational issues, maximise operational efficiency and drive standardisation of operating processes and procedures across all IT services in ensuring new technology is deployed without impacting production. – To promote sharing of resources in ensuring adequate capacity is available to meet SLAs and to ensure the recommended monitoring and tools are deployed across all locations. – Has a mandate for end-to-end service management to ensure availability, stability and performance of IT services delivered by application and infrastructure service providers. – Management, ownership, forecasting and performance evaluation of all of the Bank's IT infrastructure.
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Key responsibilities: – Deployment and operation of the infrastructure environment spanning data centres, network, mainframe, open systems and distributed environments. In addition to this, systems management, capacity management, and disaster recovery functions are also provided. – Understand the overall Business strategy and IT strategy. – Working closely with executive management (both Exco and Manco) on IT related services. – Drive standardization of platforms and solutions – Dynamic application of support capabilities – Optimize value derived from internal (GTO) and external service agreements – Manage the Infrastructure team and ensure that related initiatives and projects are implemented successfully. – Ensure DR capability is fit for purpose Design principles – Improve Service through targeted Improvement Programs – Standardise and Optimise service offerings across all locations – Optimise Production Assurance Service Cost – Ensures adherence to defined IT policies – Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements – Ensures that the company's IT strategies and policies are being implemented – Ensure effective 24×7 hourly monitoring of all services – Manage all production issues to resolution, leveraging our 3rd party vendors where necessary – Liaise more closely with Group ASD, GTO and other matrix partners. Ensure increased visibility to Nigeria customer impacting outages or service challenges. – Drive thorough root cause analysis for all production issues and service outages – Participate in the IT budget process and prepare Unit Budget – Manage Costs within the Business management Unit
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Key performance measures: – Customer satisfaction levels – Stability of IT infrastructure – Forecasting and Capacity management planning of IT infrastructure – Compliance level to pre-agreed SLAs and OLAs – Number and value of sanctions received as a result of non-compliance to IT policies – Zero Audit exceptions – Other KPIs identified by the Group Head, Information Technology.
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