Job Title: Specialist – Processes & Policies
Company: Etisalat
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years
Location: Lagos, Nigeria
Job Field: Administration / Secretarial
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Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
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Job Summary: – Manages processes, policies and standards for in-house sales programs and projects, cross-functional project management support and coordination, and business process support functions.
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Principal Functions: – Liaise with the Program Management Office to ensure delivery of seemless sales operations process, process KPI to the sales channel Participate in activities required to establish new business processes, and facilitates the application of new technologies to existing business process processes – Makes recommendations surrounding improving processes, efficiency and practices Communicates changes and may provide training to impacted business units Provides technical expertise on available technologies and processes to improve quality customer satisfaction and cost performance Represent sale channel internally and coordinates with other positions within the team to implement sales systems, complete sales projects and address ongoing service need Undertake strategic subscriber acquisition sales project monitor, optimize and report performance within Channel Create a repeatable sales process to train sales team on new products and procedures Provide reports on ongoing sales projects and activities Perform any duties as assigned by the Manager, Systems and Processes
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Educational Requirements: – First degree or its equivalent in a relevant discipline
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Experience,Skills & Competencies: – Demonstrate computer skills using MS Outlook, Word, Excel, PowerPoint and Visio Strong customer service skills; demonstrate follow through Detail-oriented; methodical Demonstrate project coordination skills – Good analytical skills in gathering requirements and understanding big picture needs and objectives Prior experience in developing and writing specifications and proposals is preferred Minimum of two (2) years relevant work experience.
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