Job Title: Customer Experience Partner
Company: APM Terminals
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years
Location: Lagos, Nigeria
Job Field: Customer Care
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APM Terminals is an international container terminal operating company headquartered in The Hague, Netherlands. It is one of the world's largest port and terminal operators as well as providing cargo support and container Inland Services, and is the largest port and terminal operating company in terms of overall geographic scope operating a Global Terminal Network with interests in 63 operating port and terminal facilities in 39 countries on five continents, with seven new port projects in development, as well as over 160 Inland Services operations providing container transportation, management, maintenance and repair in 48 countries. APM Terminals was named "International Terminal Operator of the Year" at the Containerisation International Awards in October 2013 for the second consecutive year. APM Terminals was also named the winner of the Lloyd's List Asia Awards 2013 "Port Operator Award". In 2012 APM Terminals was also named winner of the "Port Operator of the Year" Award at the Lloyd's List 2012 Global Awards.
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Key Responsibilities: – Deliver superior customer Experience through prompt resolution of customer issues, quick response to mails and phone calls. – Partner with External sales Team to drive import and export Volume through inside sales activities. – Drive excellent financial performance through compliance/upselling, reduction of outstanding freight & commercial waivers and invoice dispute resolution. – Proactively follow up on import and export longstanding units. – Follow up with Safmarine Scope Team to ensuring successful completion of import and export documentation task. – Ensure Import and export SOPs are adhered to – Taking ownership of customer's issues – Drive and Build strong business relationship with customers – Any other task that may be assigned
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Who we are looking for: – Candidate must possess a university degree in Humanities/Social sciences – Ability to speak Hausa will be an added advantage – 2-3 years of relevant experience in any customer–facing role.
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Skills Required: – Customer focus – Drive for results – Interpersonal, communication and analytical skills – Priority setting – Shipping knowledge – Goal oriented – Patience – Business Acumen – Empathy.
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