Job Title: Customer Service Representative
Company: Possible and Affordable Solutions Limited
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 1 year
Location: Lagos, Nigeria
Job Field: Customer Care
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Responsibilities: – As customer service personnel, you will be expected to carry out the following responsibilities: – Resolves customer complaints via phone, email or other means as directed. – Attend to walk in and phone in customers and resolve enquiries and or queries. – Opens customer accounts by recording account information. – Maintains customer records by updating account information. – Close sales deals and follow through to delivery stage.
Give customers feedback on requests and enquiries. – Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. – Attempts to persuade customer to reconsider order cancellation. – Recommends potential products or services to management by collecting customer information and analyzing customer needs. – Prepares product or service reports by collecting and analyzing customer information. – Meet sales weekly or monthly targets as stipulated. – Contributes to team effort by accomplishing related results as needed.
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Skills: – Professional appearance – Fast learner – Demonstrated selling skills – Good communication and interpersonal skills – Team player – Excellent telephone etiquette
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Experience: – 1-3 years experience in customer service.
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