Job Title: Call Center Agent (Gates Project)
Company: Society for Family Health (SFH)
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location: Gombe, Nigeria
Job Field: Customer Care/ Medical/ Health/ Safety / NGO/Non-Profit
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Society for Family Health (SFH) is one of the leading public health NGOs in Nigeria, implementing programmes in reproductive health, HIV & AIDS prevention, and maternal and child health. SFH works in partnership with the Federal and State Governments of Nigeria, the British Department for International Development (DFID) and the United States Agency for International Development (USAID), as well as the Global Fund to fight AIDS, Tuberculosis and Malaria among other international donors. We seek to recruit qualified persons due to new programme initiatives and growth. We offer professionals opportunities for career advancement, a good working environment and competitive remuneration. We require competent candidates for the following position:
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Job Reference code: Callcentreagent-ext
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Job Profile:
This is a Senior Officer position reporting to the Assistant
Director – Gates Project, Gombe. The MNH Call Center was established to increase the availability of MNH information to pregnant women; their families and their community-based care providers as well as strengthen referral systems for MNH in Gombe State and beyond. The Call Center agents respond to emergency calls using standard protocols, counsel the callers and facilitate emergency referrals.
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Qualifications/Experience:
• A first degree in Nursing/any other related field or Registered Midwife
• Must possess minimum three (3) years work experience in maternal, newborn and child health care services from public or private health facilities. Experience working in an NGO is an added advantage.
• Ability to speak and write fluently in Hausa and English is very critical to this position
• Must be knowledgeable in maternal and child health interventions and innovations
• Must have cognate computer skills and experience, excellent planning and organisational skills
• Must have good communication and excellent interpersonal communication
• Must have good customer relationship management skills.
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