Job Title: Specialist.Pre-Sales & Bid Management
Company: Etisalat Nigeria
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 3 years
Location: Lagos, Nigeria
Job Field: Engineering / Technical ICT
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Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
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Job Summary: – The Specialist will be responsible for all Pre-Sales Activities Related to Corporate Solutions Deployment. Specialist will also coordinate the process of managing Bids and Tenders from Large Corporates and Multinationals.
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Principal Functions:
- Provide all Pre-Sales input for all customer solution requests as follows:
- Customer Site Data collected from onsite surveys,
- Details of Customer Request from Customer Checklist
- Manage Process of Bid/Tender Pack Preparation and Submission across all Work Streams as follows:
- Preparation of High-Level Solution Design – Technical/Vendor.
- Preparation of Bill of Quantities – Technical/Procurement/Vendor
Customer Pricing – Pricing Team
- NDAs/Contracts – Legal
- Cover Letters/Proposal – Enterprise Sales
- Manage the process for defining Customers' technical requirements, in conjunction with Customer, as well as Etisalat internal teams, and supporting vendors/service providers, as follows:
- Responsible for internal facilitation of all customer post-deployment on-boarding requirements:
- Post-Acceptance Signoff of Job Completion by Customer
- Billing Integration – ensure every customer deployment is appropriately invoiced for non-recurring installation fees, as well as billed for recurring fees
- Integration of Fixed Links into Etisalat Network Operations Centre for active monitoring.
- Execution of Service Agreements and Service Schedules by Customer.
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Educational Requirements:
- Graduate degree in Engineering, Computer Science or any numerate discipline is preferred.
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Experience, Skills & Competencies:
3-5 years' work experience in any of customer Service (front or back-office), Pre-sales, account management, or sales support
- Enterprise Telco Work Experience is mandatory.
- Good knowledge of Telco infrastructure, services, systems and processes.
- Exposure to business process design and management is an added advantage.
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