Job Title: Point Of Sale Support Technician
Company: Aurora Wireless Limited
Job Type: Full Time
Qualification: OND BA/BSc/HND
Experience: 3 years
Location: Kano, Nigeria
Job Field: Engineering / Technical ICT
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CLIENT Is a CBN-licensed Mobile money and Payment Terminal Services Provider with a decade of experience providing first class technology solutions for customers.
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POSITION SUMMARY:
· Performs on-site or in-house servicing, repair and/or installation of company product(s) including Point of Sales (POS) equipment, system hardware and software, PC's, and basic networking/wireless networking.
· Provides technical support to customers on operational or maintenance aspects of system equipment.
· Serves as customer contact on technical and service related problems.
· Diagnoses of mechanical, hardware, cabling, software and systems failures, using established procedures.
· Determines most cost effective repair/resolution to minimize customer downtime.
· Prepares reports for analysis of product failure trends and service ability issues.
· Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
· May involve use of problem management databases and help desk system.
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Responsibilities/Competence: – Performs general maintenance tasks, troubleshoots, and repairs computer/POS systems and peripheral equipment. – Performs basic computer hardware and software installations. – Troubleshoots general problems under direction of a higher level of support. – Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. – Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment. – Processes timely and accurate information to ensure compliance with warranty requirements of vendors. – Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies. – May install, test, and repair computer/POS systems on customer site. POS installation/configuration and uninstall experience as well as POS break/fix experience strongly preferred. – May interact with customer responding to technical questions or request for information. – Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
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Qualifications: – BA/BSc/HND/OND . – 3 years working experience
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