Job Title: Customer Service Officer
Company: Best Search Recruitment
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Kano, Nigeria
Job Field: Customer Care
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CUSTOMER SERVICE OFFICER
Reports to: Senior Customer Service Supervisor
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Location: Kano
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PURPOSE To effect documentation and customer service aspects of the Commercial department.
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PRINCIPAL ACCOUNTABILITIES (IPE Factors: Impact & Innovation) – Generates TDO for delivery of direct delivery containers from the Terminal. – Ensures that Line and Custom releases and payment of APMT charges are checked and confirmed before generation of TDO. – Ensures TDO is issued to Consignee's authorised Agent to avoid claims. – Ensures accurate data entry into Express. – Ensures error-free TDO. – Informs the Senior Supervisor immediately about issues that might adversely affects his job or the Company. – Performs any other related activities assigned by the Senior Customer Service Supervisor.
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REPORTING AND SCOPE (IPE Factor: Knowledge-Teams & Breadth) – The position reports directly to the Senior Customer Service Supervisor – The position scope is domestic
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WORK/BUSINESS CONTACTS AND AUTHORITY (IPE Factor: Communication) – Internal: All employees – External: Customers, Agents.
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CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE (IPE Factor: Knowledge) – Bachelor's degree in Business Administration or related field from an accredited university.
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LEARNING & CAREER OPPORTUNITIES In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas: – Commercial aspects of container transport and delivery – Interpersonal skills – Efficient Customer Service and Customer Satisfaction.
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Relevant next career steps might be:
Customer Service Supervisor
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