Job Title: Client Representative Specialist
Company: IBM
Location: Nigeria
Job Type: Full Time
Qualification: OND BA/BSc/HND
Experience: 3 years
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IBM is a global technology and innovation company headquartered in Armonk, NY. It is the largest technology and consulting employer in the world, with more than 400,000 employees serving clients in 170 countries. IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become "smarter" as the planet becomes more digitally interconnected. This includes working with organizations and governments to build systems that improve traffic congestion, availability of clean water, and the health and safety of populations. IBM invests more than $6 billion a year in R&D, just completing its 18th year of patent leadership. IBM Research has received recognition beyond any commercial technology research organization and is home to 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees in US Inventors Hall of Fame. The company was behind the inventions of the PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system, and much more.
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Job description:
Employees in this role develop, through direct customer contact, an effective, ongoing business relationship with their major small and medium business clients in one or more industry segments. They identify opportunities, provide solutions to their business needs and improve their business and financial performance. Employees in this role require knowledge of the availability and use of all available marketing resources. Responsibilities include:-Select and prioritize the high-growth and value revenue opportunities-Participate in or lead cross functional sales and marketing teams-Develop client e-business propositions that clearly identify financial and other business benefits-Select the appropriate offerings that will meet client's business objectives-Select territory distribution channels for solution delivery, with Territory Partner Management.-Identify and utilize all marketing resources available to help meet territory objectives-Accountable for total customer satisfaction, market share, IBM revenue and profit
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Required: – Associate's Degree/College Diploma – At least 3 years experience in developing Value Propositions which describe and quantify the business value of the solution, including key value drivers which have been confirmed with the client. – At least 3 years experience in using market channels appropriately to enhance the sale of offerings/solutions, ensuring maximum profitability for IBM. – At least 3 years experience in having in-depth knowledge of the Client´s industry and use this knowledge to identify business problems/opportunities and map appropriate solutions. – At least 3 years experience in understanding how IBM´s business strategy translates into actions to create products and services that meet the needs and expectations of clients. – At least 3 years experience in having a thorough working knowledge of multi-industry applications and solutions and apply this knowledge in identifying business problems/opportunities and developing appropriate solutions. – At least 3 years experience in applying World Wide CRM-Customer Relationship Management Process and Tools. – At least 4 years experience in converting potential opportunities into real opportunities. – At least 4 years experience in confirming/gaining Client commitment to implement solution(s). Collaborate with the Client to close the opportunity(s). – At least 3 years experience in implement consultative selling by working with the Client in a collaborative fashion, identifying the Client´s business issues and strategies, and by understanding what is most important to the Client – At least 3 years experience in implementing the IBM Client Value Method (CVM) with your team as the framework for planning, creating and delivering client value. – English: Fluent – Preferred – Bachelor's Degree – At least 5 years experience in developing Value Propositions which describe and quantify the business value of the solution, including key value drivers which have been confirmed with the client. – At least 5 years experience in using market channels appropriately to enhance the sale of offerings/solutions, ensuring maximum profitability for IBM. – At least 5 years experience in having in-depth knowledge of the Client´s industry and use this knowledge to identify business problems/opportunities and map appropriate solutions. – At least 5 years experience in understanding how IBM´s business strategy translates into actions to create products and services that meet the needs and expectations of clients. – At least 5 years experience in having a thorough working knowledge of multi-industry applications and solutions and apply this knowledge in identifying business problems/opportunities and developing appropriate solutions. – At least 5 years experience in applying World Wide CRM-Customer Relationship Management Process and Tools. – At least 5 years experience in converting potential opportunities into real opportunities. – At least 5 years experience in confirming/gaining Client commitment to implement solution(s). Collaborate with the Client to close the opportunity(s). – At least 5 years experience in implement consultative selling by working with the Client in a collaborative fashion, identifying the Client´s business issues and strategies, and by understanding what is most important to the Client – At least 5 years experience in implementing the IBM Client Value Method (CVM) with your team as the framework for planning, creating and delivering client value. – IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, intercourseual orientation, national origin, genetics, disability, age, or veteran status.
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