Job Title: Call Centre Consultant (CCC)
Company: Workforce Management Centre (WFMC)
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Banking Customer Care
.
Workforce Management Centre (WFMC) is Nigeria's premier Talent Management, Strategy & Organisational Transformation, and Business Process Outsourcing professional service firm.
.
Job Description: – To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact.
.
Responsibilities: – Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging. – Take customers' orders, provide a quotation, arrange a service call or resolve a technical query by telephone. – Make courtesy calls to check customers' details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.
.
Qualifications and Requirements: – Call center agents must have good interpersonal skills to understand customers' inquiries or complaints and deal effectively with people who may be worried, frustrated or angry. – They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers' questions. – They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.
.
Qualifications: – First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline. – Minimum is second Class Lower Division/Lower Credit. – Minimum of 0-3 years relevant work experience in customer service/call centre related roles. – Age: Maximum of 34 years.
Apply to this job (http://www.jobrib.com/job/37245/call-centre-consultant-job-at-workforce-management-centre-wfmc/)