Job Title: Center Manager
Location: Lagos, Nigeria
Company: Fourth Generations Group & Associates
JOB ROLES
• Provide the first point of contact for members by phone or email
• Support members and local groups
• Administer and develop group membership
• Project manage and deliver members event
• Assist with the production of membership publications
RESPONSIBILITIES
• Open additional accounts for existing customers
• Ensure accounts are reviewed and opened in line with regulatory requirements
• Perform Account maintenance
• Attend to all customers inquiries promptly and efficiently
• Maintain and update customer files
• Process Cards and cheque books request
• Custody and release of cards and cheque books to customers
• Process stop payment/Block funds/Restrict/Gens request and other amendments received in the banking hall
• Process/Profile customer's internet banking request
• Card linking and hotlist
• Process customer's statement of account request for embassies, parastatals etc
• Process/issue Bankers Confirmation, Status enquiry, e-dividend mandate and Reference letter as required
EDUCATIONAL QUALIFICATIONS
• Minimum of an OND Upper from any accredited polytechnic
• Not more than 26 years of age for new intakes or 28 years for those with relevant Customer Service experience.
• Minimum of 5 Credits including Mathematics and English in not more than 2 sittings
• Any Customer Service qualification will be an added advantage
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