Job Title: Implementation and Service Delivery
Company: TDI Global
Job Type: Full Time
Qualification: BA/BSc/HND
Location: Lagos, Nigeria
Job Field: Administrative/Secretarial
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TDI Global TM is the trading name for 'Royal TDI Global' TM Inc., a Canadian Company. Following the company's international expansion, TDI Global TM became the registered operating name in the various nations the company operates.
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Job Description: – Implementations of small to large scale clients. The job entails excellent communication and client management skills in order to maintain positive client relations.
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Requirements: – Minimum of HND ,Bachelor's degree in Business, Arts, Science or Engineering preferred – Microsoft Suite (Excel, Word, PowerPoint, Adobe, Outlook, MS Project, and Visio) experience preferred. – Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must. – IT skills preferred. – Social media marketing and Google analytic skills.
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Responsibilities: – Ensuring delivery according to project timelines – Presentation Skills: On-line meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns. – Project Management: Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo's,etc – Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.. – Ability to manage multiple clients and projects/tasks simultaneously. – Ability to command a group of individuals in a room quickly and be assertive in a public environment. – Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, operations and within the Professional Services Group). – Ability to work in an entrepreneurial environment in a team and individually. – Strong focus on team environment. – Troubleshooting is another required skill; responsibility for detecting potential issues and implementing solutions when issues threaten to delay the timeline or business operations.
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