Job Title: Client Services Officer
Company: Chips Bits & Bytes Limited (CBBL)
Job Type: Full Time
Qualification: BA/BSc/HND
Experience: 2 years
Location: Lagos, Nigeria
Job Field: Administration / Secretarial
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Chips Bits & Bytes Limited (CBBL) is a company registered in Nigeria to provide E-learning Technology and Power Solution (Solar and Inverter).
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Main Job Tasks and Responsibilities: – Prepare letters and documents – Receive and sort mail and deliveries – Maintain appointment diary either manually or electronically – Organize meetings – Tidy and maintain the reception area – Should be very much familiar with MS Office and Internet. – Deal directly with customers either by telephone, electronically or face to face – Respond promptly to customer inquiries – Handle and resolve customer complaints – Obtain and evaluate all relevant information to handle product and service inquiries – Provide pricing and delivery information – Process orders, forms, applications and requests – Organize workflow to meet customer timeframes – Direct requests and unresolved issues to the designated resource – Manage customers' accounts – Keep records of customer interactions and transactions – Record details of inquiries, comments and complaints – Record details of actions taken – Prepare and distribute customer activity reports – Maintain customer databases – Follow up on customer interactions – Provide feedback on the efficiency of the customer service process.
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Education and Experience: – B.Sc. or HND in relevant discipline – 2 – 3 years minimum experience in related field is required – Must be a FEMALE – Knowledge of customer service principles and practices – Knowledge of relevant computer applications knowledge of computers and relevant software applications – Knowledge of administrative and clerical procedures – Product knowledge.
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Key Competencies: – Interpersonal skills – Communication skills – verbal and written – Listening skills – Problem analysis and problem-solving – Attention to detail and accuracy – Customer service orientation – Adaptability – Initiative – Stress tolerance.
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